FAQ
What do I need in order to check in?
To check in you must present a valid ID and a credit card. We will also take your credit card information as your key/lock deposit. If you fail to return your lock and/or key you will be charged according to our Lost Lock/Key Policy.
Does My Hawaii Hostel have quiet hours?
Because My Hawaii Hostel wants to respect our neighbors who are permanent residents and visitors alike, as well as ensure our own guests get a good nights' sleep, we observe quiet hours from 10 pm to 6 am.
What time is check in?
Check in is 3 pm. However, we are pretty flexible. You can drop your bags off anytime after 8 am and if your space is ready we will get you checked in. Check out is 11 am.
What time is check out? My departing flight is late at night. Do you have late check-out?
Check out is 11 am. We know that many flights out of Kona are in the evening. We have secure storage to keep your luggage at the hostel during the day (free of charge for the day you check out). We ask that by 11 am, you pack up your luggage and put it in storage and turn in your key. This way we can prepare for the incoming guests. If you need to check out late, please talk to the reception in the morning and they can help you store your luggage.
My arrival flight is late at night. I see your reception hours are until 10 pm. Can I check in late at night? Is there a fee for check in after 10 pm?
Our reception hours are 8am – 10pm. We DO NOT have 24-hour reception. If you have not checked in by 10 pm, we will send you self check in instructions VIA EMAIL. So if you are arriving at the hostel after 10 pm, CHECK YOUR EMAIL FOR INSTRUCTIONS. If you do not arrive, you will be charged for one night and the remainder of your booking will be cancelled. So if you miss your first night due to late flight, change of plans, etc but want to keep any remaining days of your booking you need to contact us via email, Whatsapp, etc.
Is there a secure place to keep my valuables?
Yes, dorm rooms all have individual lockers to store valuables such as computers, cameras, passports, money, etc. The lockers are NOT big enough to hold an entire suitcase or travel backpack. We do provide locks upon arrival.
Are linens and towels provided?
Yes, all linens including towels are provided. No need to pack your own! We also have a random assortment of beach towels you can borrow for free (pending availability).
Are there laundry facilities?
We do not have self service laundry facilities on site. However, the staff will wash and dry your laundry for you, same evening turn over. Inquire about procedure and times when you arrive. Cost is $5. Alternatively, there are several laundromats in town.
Do you have free parking?
Yes, we have a free parking lot adjacent to the building used on a first come first serve basis. If this should fill up there is also public parking about 100 meters down the street. When you check in staff will point out the overflow parking location.
What is your cancellation policy?
Our cancellation policy is two days notice to cancel or alter your reservation. Cancel by 2 pm HST two days prior to your scheduled arrival date. Failure to cancel before the cancellation period will result in one night’s charge.
Can you store my bags while I am not a guest?
We have FREE secured luggage storage while you are staying with us or on the day of arrival or check out. However, if you want to store your luggage while not staying with is there is a $10.00 per day/per bag fee.
What is the closest bus stop?
The closest bus stop is directly in front of the building and is called Kona Bali Kai. For more information on how to find us see Getting Here.
How far are you from town or beaches?
My Hawaii Hostel is about 3 miles (5 km) from downtown Kona (Kailua Pier). And about 2.5 miles from Coconut Grove, the first conglomerate of shops and restaurants. It takes about 45-50 minutes to walk to town, about 15 minutes to bike, and about 5 minutes in a car or on the bus. So although we are not in the heart of the town, it is not difficult to get to town from our location even without a car.
Lucky Us! The Kona Trolley (bus) stops right in front of the hostel. This can take you to town or beaches. Kahalu’u Beach Park is about 2 miles (3.5 km) from the hostel. Magic Sands Beach Park is about 1 mile (1.5 km) from the hostel. Both Magic Sands and Kahalu’u are great beaches for sunbathing, and swimming. Kahalu’u is also a popular site for snorkeling and surfing. Check out Google Maps for the trolley schedule or ask staff.
Some hostels in Hawaii require proof of onward travel. Does My Hawaii Hostel also have this policy?
No, at this point we do not require proof of onward travel. However, if you do not have plans for onward travel (i.e. you are a resident, living here on the Island, or transitioning to living on the Island), the maximum number of nights you may stay is four nights.